01 · Welcome
The first sentence counts
It introduces itself on behalf of the agency, understands the request and steers it to the right topic: a property, a valuation, a viewing.
It can
Answer common questions: opening hours, areas covered, types of mandates.
It leaves
A written record, even when nobody was at the office.
It fits on your agency’s website and on a property page.
02 · Properties
It talks about your listings
Floor area, rooms, location, price range. It relies on the listings already published. It never makes up a property.
It can
Describe a published property and suggest similar listings.
It avoids
A promise it cannot keep: a price, an availability or a detail missing from the listing.
03 · Viewing
From first word to time slot
It collects the contact details, the project and a suitable time. The agency receives a request that is already framed.
It can
Offer an appointment and confirm what was agreed.
It avoids
A made-up time slot, or a commitment the broker has not approved.
04 · Next step
The agency takes over
Voice stops where the trade begins. Valuation, negotiation, on-site viewing: that stays human.
It can
Pass on a clear summary, with the contact and the desired next step.
It avoids
Replace the broker, or close a sale in their place.